Help & Support

Frequently Asked Questions

Quick answers to the things our customers ask most.

Orders & Shipping

Do you ship across India?+

Yes — we offer free standard shipping to most pin codes across India, with no minimum order value.

How long will my order take?+

Orders are dispatched within 1–2 business days and usually arrive within 3–7 business days, depending on your location.

How do I track my order?+

Once dispatched, you'll receive a tracking link by email. You can also view live status under Account → Orders.

Payments

What payment methods do you accept?+

We accept UPI, credit and debit cards, net banking and popular wallets, all processed securely through Razorpay.

Is Cash on Delivery (COD) available?+

Yes, COD is available across most serviceable pin codes. Just choose Cash on Delivery at checkout.

Are online payments secure?+

Absolutely. All online payments are handled by Razorpay over an encrypted connection. We never store your full card details.

Returns & Refunds

What is your return policy?+

We offer easy 7-day returns on unused items in original condition. See our full Returns & Refunds page for details.

When will I get my refund?+

Once we receive and inspect your return, refunds are initiated within 3–5 business days to your original payment method.

Gifting & Account

Do you offer gift wrapping?+

Yes — every order can arrive beautifully wrapped, with an optional handwritten note. Add your message at checkout.

Do I need an account to order?+

You can check out as a guest, but creating an account lets you track orders, save addresses and reorder faster.

Still have a question? Get in touch — we're happy to help.